To ensure a relaxing atmosphere for all of our guests we ask that you:
Returns / Exchanges
Skin Care: You may receive a full refund within 10 days of purchase.
Gift Certificates: Are non-refundable and non- transferable.
Methods of payment
We accept cash, debit, Visa, MasterCard, American Express and Essence Organic Spa Gift Certificates / Cards.
We gladly accept gift certificates from WaySpa and Spa Finder (RMT services excluded). Please advise at the time of booking if you are redeeming a gift certificate. Please note these gift certificates can not be used in combination with any on going spa promotions or specials. These gift certificates can be redeemed towards any regular priced services, including laser hair removal.
Service prices are subject to change without notice. Treatment times are approximate. Gratuities are not included in the service price.
We request that you leave all jewelry at home. We are not responsible for any lost or stolen items.
Children under the age of 13 will not be permitted in the spa, unless they are having services.
Spa Arrivals/Arriving Late
Please arrive 15 minutes prior to your appointment, so that we may begin your treatment on time.
Your time is important to us and we are committed to offering all guests wonderful service. As a courtesy to our other guests, If you arrive late for your appointment, we may have to customize your treatment to fit in the allotted time or reschedule your appointment.
During treatments, your body will be draped with sheets or towels to ensure your privacy. However, because your relaxation and enjoyment is our number one priority, please feel free to leave on as much clothing as makes you feel comfortable.
Sanitization and Sterilization
At Absolutely fabulous Urban Spa sanitization and sterilization is a priority. It is very important that you have a relaxing and stress free environment in which to enjoy your spa experience. In order to achieve this environment the equipment and furniture used in a treatment is thoroughly cleaned using hospital grade sterilants and virucides. The products we use are safe for you and our environment. If an item can’t be thoroughly sterilized/ /then it is thrown away or given to you for home use.
At the time of your reservation we do require a credit card number, gift certificate number or payment in full, otherwise your appointment cannot be taken. When you reserve your ME time with us and you need to cancel, as a courtesy to our therapists and our other guests, we do require a minimum of 24 hours notice to cancel an appointment. For 3 or more services a minimum of 48 hours notice is required. If less than is given the following may apply:
We do understand that things “come up”. If we can fill the appointment time, you won’t be billed at all
For Online Vouchers Redemption
More than 48 hours notice – cancelled without voiding your vouchers.
Less than 48 hours notice or failure to show – the service(s) you booked from your voucher will be void and will no longer be redeemable.
Laser Hair Removal Clients with vouchers- We require 24 hours notice for cancellations or $50 charge will be applied and next appointment will be scheduled 6-8 weeks after.